Award: Guildmaster Reward 2009
The Guildmaster Awards celebrate winners that have demonstrated their ability to consistently deliver an exceptional customer service experience.
Once a year, GuildQuality bestows upon a handful of its members an award for exemplary quality and customer service. Award winners differ in their types of work and their price ranges, but all have a lengthy track record of exceptional customer feedback.
In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Incorporating a high response rate into the calculation enables us to confidently recognize top performing companies, however, in many cases, some companies will receive very high customer satisfaction scores but may not qualify because too few customers responded to a survey.